Customer Support Analyst (m/f/d)

Permanent employee, Full-time · Darmstadt

YOUR TASKS

Serve as the first point of contact for customers, addressing inquiries, concerns, and requests with a focus on timely and effective resolution
Provide guidance and troubleshooting assistance to customers operating our global fleet of mobile robots
Maintain a knowledge base for customers and internal support resources
Collect and document customer feedback to help shape product improvements and the overall user experience
Monitor robot performance using our Key Performance Indicators
Conduct trainings for customers, partners, and employees
Execute and monitor quality tests with the robots on our test site

YOUR PROFILE

Passionate about Robotics and interested in working in a start-up
Independent way of working and trustworthy attitude
High proficiency in spoken and written English
You are able to work onsite in our office in Darmstadt regularly

HELPFUL ADDITIONAL QUALIFICATIONS

Further language skills in German, Chinese, French, Spanish or Italian are an advantage
A degree in a field of Engineering / IT would be helpful
Experience with ROS, Linux, C++ and/or Python is a plus

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About us

Energy Robotics was founded by leading experts in intelligent autonomy software for collaborative mobile robots, each with more than a decade of experience in the field and recognized with several of the most important international autonomous robotics awards, paired with successful entrepreneurs and strong investors.
We believe that the coming decade will be shaped by intelligent robots and their applications in the industrial and private sectors. The robotic industry is taking off now, powered by cloud computing, 5G networks and falling cost of robot hardware. This is a game changer and will transform our lives like smartphones just did. Do you want to be part of this? Then join us and be at the forefront of this transformation!

YOUR BENEFITS AT ENERGY ROBOTICS*

Growth & Development

Annual education budget
Learn from world-leading robotics experts
Knowledge-sharing sessions & workshops

Flexibility & Time Off

Flexible remote work and workation possibilities
Support for a standing desk for your home office

Wellbeing & Community

Be part of an international team with over 20 nationalities
1:1 sessions with certified psychologists and mental health workshops
Team events: hackathons, outdoor adventures & more
Weekly sponsored team lunches

Financial Perks

Support for public transport costs
Extra employer contribution to company pension scheme
Allowance for kindergarten costs possible
...and more benefits & discounts

*The specific offer may vary depending on employment type

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Your application!

We appreciate your interest in Energy Robotics GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at iloverobots@energy-robotics.com.