Working at the frontline with our customers and the product engineering team, to make the (remote) deployment of the robots and our software solution a success, potentially at the customers' facilities
Handling issues while following up with the product team in a timely manner and actively communicating the status with the customers
Participating in the meetings with our partners and the partnership team for better alignment and fast processes
Documenting and tracking the incidents to assure high-quality standards as well as developing internal and external guidelines and tutorials
Collaborating in cross-functional teams for product and process improvements
Working with sales on demos of our solutions at our test site and the customer site
Following up with management and colleagues on identified key issues to continue our success
YOUR PROFILE
Master’s in Computer Science, Electrical/Mechanical Engineering, or related field
3+ years of support experience in the technology industry
Experience with hardware/software development life-cycle, Linux command line, and related tools
Experience in the robotics industry
Familiarity with ROS and Docker
Proficiency in Python and c++
Experience analyzing Linux log files (journald, syslog)
Strong technical background
Excellent communication and problem-solving skills
Organized, self-structured, and proactive
Ability to present technical information clearly (e.g., slides, documentation)
We believe robots should do the work humans should not—dull, dirty, and dangerous tasks. The robot industry is experiencing rapid growth, powered by AI, cloud computing, 5G networks and falling cost of robot hardware. We envision a transformative decade ahead similar to the arrival of smartphones. With hundreds of thousands and very soon millions of inspections performed across five continents and software trusted by the world's top energy leaders, we’re not just imagining impact—we're delivering it.
We are a team of roboticists, AI experts, and world champions who grew up programming robots and never stopped developing intelligent autonomy software for collaborative mobile robots. With our diverse team of 70+ people from 25+ different countries, our team is uniquely qualified to revolutionize the industry. Our foundation is strengthened by visionary entrepreneurs and committed investors. Additionally, we work closely with notable partners and collaborators such as ANYbotics, AWS, Boston Dynamics, DJI, Ericsson, Google, Intel, Microsoft, Mitsubishi, Nokia, Nvidia, SAP and many more. Together, we are committed to shaping the future of robotics.
Are you passionate about robotics and eager to make a difference? Join us and be part of a team that is not just witnessing but actively shaping the future of robotics. Energy Robotics is the place for you. Be at the forefront of this groundbreaking journey!
YOUR BENEFITS AT ENERGY ROBOTICS*
Growth & Development
Annual education budget
Learn from world-leading robotics experts
Knowledge-sharing sessions & workshops
Flexibility & Time Off
Flexible remote work and workation possibilities
Support for a standing desk for your home office
Wellbeing & Community
Be part of an international team with over 20 nationalities
1:1 sessions with certified psychologists and mental health workshops
Team events: hackathons, outdoor adventures & more
Weekly sponsored team lunches
Financial Perks
Support for public transport costs
Extra employer contribution to company pension scheme
Allowance for kindergarten costs possible
...and more benefits & discounts
*The specific offer may vary depending on employment type
We appreciate your interest in Energy Robotics GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at iloverobots@energy-robotics.com.
