Customer Support & QA Analyst (m/f/d)

Temporary, Full-time · Darmstadt

Career changers / "Quereinsteiger" welcome!
Fixed-term contract for 6 months with the option to extend.
  • Overseeing a fleet of mobile robots in industrial environments remotely via our web interface
  • Handling incidents during robot missions and documenting these
  • Executing and monitoring quality tests with the robots on our test site
  • Responding to customer inquiries, concerns, and requests, ensuring fast response times 
  • Building and updating our knowledge base
  • Gather customer feedback and insights, and share them with the relevant teams to contribute to product improvements and enhance the overall customer experience
  • Controlling and navigating the robots remotely to resolve incidents

  • Passionate about Robotics and interested in working in a start-up 
  • Independent way of working and trustworthy attitude 
  • High proficiency in spoken and written English 
  • You are able to work onsite in our office in Darmstadt daily
  • Further language skills in German, Chinese, French, Spanish or Italian are an advantage 
  • A degree in a field of Engineering / IT would be helpful
  • Experience with ROS, Linux, C++ and/or Python is a plus
  • A fantastic team of smart, nerdy, and highly driven humans plus many awesome robots 
  • A big opportunity to be on the forefront in the game changing industry of autonomous mobile robotics 
  • A diverse and international setting (colleagues from over 20 different nationalities, customers from four different continents and partners all over the globe)
  • The environment to grow personally in a startup which is backed by the highest league of venture capitalists and business angels 
  • The option to learn from leaders in the field, who carry multiple World Championship titles in autonomous robotics
  • Possibility of remote work with onsite events every 6 weeks
  • 30 days of total paid leave per year
  • 24th and 31st of December off (or time off in lieu)
  • Daycare allowance of up to 200€ per child per month
  • Education budget of 2.000€ per employee per year
  • Access to 1:1 conversations with certified psychologists and a vast collection of webinars, workshops and more via Likeminded
  • Up to 500€ contribution to a standing desk for your home office 
  • Company pension scheme with an additional 20% contribution from ER 
  • Tuesday’s team lunches with a Lieferando (food delivery) budget
  • Frequent on- and offsite team events (check out the video below for an impression), weekly common lunches, and other Corporate Benefits 
  • Regular and diverse workshops
About us
Energy Robotics was founded by leading experts in intelligent autonomy software for collaborative mobile robots, each with more than a decade of experience in the field and recognized with several of the most important international autonomous robotics awards, paired with successful entrepreneurs and strong investors.
We believe that the coming decade will be shaped by intelligent robots and their applications in the industrial and private sectors. The robotic industry is taking off now, powered by cloud computing, 5G networks and falling cost of robot hardware. This is a game changer and will transform our lives like smartphones just did. Do you want to be part of this? Then join us and be at the forefront of this transformation!

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